I use hostgator. Last week I bought a plugin for my WordPress sites hosted on hostgator. There was a problem with the plugin. I got the automated message that I should talk with my hosting provider to help make the plugin work. I called hostgator. The agent told me I must upgrade my service (for $$$) in order to make the plugin work. I emailed the person who sold me the plugin. He fixed my problem with one small change and told me the agent was wrong, I do not need to upgrade.
In other words, the Hostgator agent tried to sell me something I do not need.