Hi,
It is bad luck to me to host my website chronic-disease-management dot com in justhost dot com.
Two days ago,I found my site inaccessible & open a support ticket to justhost dot com support center,
requesting them to restore all my website files. However,it seems that justhost dot com dont have any backup files
of my site & couldnt do anything. Very unluckily,I dont have any backup files also.
This website had been up for more than one year. It took me more than two weeks time to develop!!!
In conclusion,justhost dot com is very careless & irresponsible.It didnt do backup for you & didnt
say anything regret for their careless & irresponsiblity.
There will be no further business between me & justhost dot com.
Below is the email between me & justhost dot com support,please have a look.
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Hi Tony,
I have just checked your backup for the 22nd of October and as I see the folder chronic-disease-management dot com is also empty.
Do you have a suitable backup on your local PC?
Looking forward to hearing from you.
Kind regards,
Miroslava
Justhost dot com
888.755.7585
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[線上] Tony Liu 寄給 Justhost
顯示詳細資料 22:07 (16 小時前)
Hi Miroslava,
My PC had been upgraded from Windows XP to Windows 7 & everything was deleted during the upgrade.
Please check a older backup & restore.
Why all the files are lost ?
Please explain.
Thanks
Tony.
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Justhost Support Team 寄給 我
顯示詳細資料 23:31 (15 小時前)
Hi Tony,
Unfortunately we do not have older backups of your account so we cannot retrieve the files.
I didn't find any FTP logs for chronic-disease-management.com domain so the files were not deleted via FTP.
If you need more help please let me know.
Thank you.
Kind regards,
Alexander
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Justhost Support Team 寄給 我
顯示詳細資料 2:37 (12 小時前)
Hi Tony,
I've checked all of the possible logs and didn't find any for chronic-disease-management.com website.
There are no FTP logs,so you didn't upload anything there, there are no access logs,so it was not visited.
Which software did you use to create the site for chronic-disease-management.com ?
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[線上] Tony Liu 寄給 Justhost
顯示詳細資料 2:56 (11 小時前)
Hi Support Team,
This site had been up for about one year.
I found the site inaccessible & all files are missing.
How comes that ?
Please explain.
Thanks
Tony
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Justhost Support Team 寄給 我
顯示詳細資料 3:42 (11 小時前)
Hi Tony,
As I've said before, we didn't find any logs for the site.
As though it has just been added to the list of add-ons.
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[線上] Tony Liu 寄給 Justhost
顯示詳細資料 9:51 (4 小時前)
It seems that Justhost is very irresponsible web hosting company.
I will post this email conversation in my facebook wall & all relevant forum.
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Justhost Support Team 寄給 我
顯示詳細資料 14:02 (40 分鐘前)
Hello,
Thank you for your response.
Please let me know if you have any further questions regarding this matter.
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Kind regards,
Max Baker
Just Host
justhost dot com
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