Hello everyone,

I?m currently diving into Salesforce AI agents and am intrigued by their potential to transform customer service and business processes. However, I?d like to gain more insights from the community.

What are some of the most effective use cases you?ve implemented or seen for Salesforce AI agents, such as Einstein GPT or other AI tools in the Salesforce ecosystem?

How do they integrate with existing workflows, and what challenges did you face during implementation?

Are there any tips or best practices for optimizing their performance, especially in tailoring responses or automating tasks?


I?m eager to learn from your experiences and expertise. Any resources, guides, or real-world examples would also be greatly appreciated!

Looking forward to your insights!