paypal refund has a cost ??

I had a request for reimbursement for an ebook (it had never happened before)
now I wonder if it's better
I send money in person
or should I do the procedure through paypal?
paypal takes for reimbursements of costs ????

paypal refund has a cost ??

Pay normally and if refund is issued you will get full amount to your account.

ok but I I wanted to know if it cost?
then the ebook is sold through zaaxa but
the customer has requested a refund has both
how should I do?
Help me

Just refund him there is no cost of refund, he will get full refund back and you will get initial receiving fee back from paypal.

I read somewhere in the web
that in case of payment by credit card
refund or cangheback to cost
it's wrong ?

Quote:

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Originally Posted by giulio74

I read somewhere in the web
that in case of payment by credit card
refund or cangheback to cost
it's wrong ?

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These are two different things...

If you just initiate refund then the price plus paypal fees will be refunded to the buyer.

Ex He Pays 10$ to you. Then you get for example again 9$ plus paypal take 1$

In case you initiate refund buyer gets 9$ from your balance plus paypal will refund 1$ so buyer get its 10$

BUT
In case buyer initiate the charge-back then you need to pay 9$ + 1$ + Charge-back Fee around 10 or 15$