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  1. #1
    tonyliu is offline IM & SEO Quiet One tonyliu is on a distinguished road
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    Thumbs down Never host your website in justhost.com,see my story...

    Hi,

    It is bad luck to me to host my website chronic-disease-management dot com in justhost dot com.
    Two days ago,I found my site inaccessible & open a support ticket to justhost dot com support center,
    requesting them to restore all my website files. However,it seems that justhost dot com dont have any backup files
    of my site & couldnt do anything. Very unluckily,I dont have any backup files also.

    This website had been up for more than one year. It took me more than two weeks time to develop!!!

    In conclusion,justhost dot com is very careless & irresponsible.It didnt do backup for you & didnt
    say anything regret for their careless & irresponsiblity.

    There will be no further business between me & justhost dot com.

    Below is the email between me & justhost dot com support,please have a look.

    ================================================== ============================================
    Hi Tony,

    I have just checked your backup for the 22nd of October and as I see the folder chronic-disease-management dot com is also empty.
    Do you have a suitable backup on your local PC?

    Looking forward to hearing from you.

    Kind regards,
    Miroslava

    Justhost dot com
    888.755.7585

    View our online Video Tutorials here: justhost dot com/video-tutorials

    Introduce a friend to Just Host and receive $60! Please visit:justhost dot com/affiliates

    How did we do? Please help us to improve the support that we offer you
    by filling out this online survey:
    surveymonkey dot com/s/B92C62F


    ================================================== ===============================================

    [線上] Tony Liu 寄給 Justhost

    顯示詳細資料 22:07 (16 小時前)

    Hi Miroslava,

    My PC had been upgraded from Windows XP to Windows 7 & everything was deleted during the upgrade.
    Please check a older backup & restore.

    Why all the files are lost ?
    Please explain.

    Thanks
    Tony.

    ================================================== ============================

    Justhost Support Team 寄給 我

    顯示詳細資料 23:31 (15 小時前)

    Hi Tony,

    Unfortunately we do not have older backups of your account so we cannot retrieve the files.
    I didn't find any FTP logs for chronic-disease-management.com domain so the files were not deleted via FTP.
    If you need more help please let me know.
    Thank you.
    Kind regards,
    Alexander

    ================================================== ===========================

    Justhost Support Team 寄給 我

    顯示詳細資料 2:37 (12 小時前)

    Hi Tony,

    I've checked all of the possible logs and didn't find any for chronic-disease-management.com website.
    There are no FTP logs,so you didn't upload anything there, there are no access logs,so it was not visited.
    Which software did you use to create the site for chronic-disease-management.com ?

    ================================================== ==========================

    [線上] Tony Liu 寄給 Justhost

    顯示詳細資料 2:56 (11 小時前)

    Hi Support Team,

    This site had been up for about one year.
    I found the site inaccessible & all files are missing.
    How comes that ?
    Please explain.

    Thanks
    Tony

    ================================================== ===========================

    Justhost Support Team 寄給 我

    顯示詳細資料 3:42 (11 小時前)

    Hi Tony,

    As I've said before, we didn't find any logs for the site.
    As though it has just been added to the list of add-ons.

    ================================================== ============================

    [線上] Tony Liu 寄給 Justhost

    顯示詳細資料 9:51 (4 小時前)

    It seems that Justhost is very irresponsible web hosting company.
    I will post this email conversation in my facebook wall & all relevant forum.
    ================================================== =============================

    Justhost Support Team 寄給 我

    顯示詳細資料 14:02 (40 分鐘前)

    Hello,

    Thank you for your response.
    Please let me know if you have any further questions regarding this matter.

    --
    --
    Kind regards,
    Max Baker
    Just Host
    justhost dot com

    ================================================== ===============================

  2. #2
    franberries's Avatar
    franberries is offline IM & SEO Chatty franberries has a spectacular aura about franberries has a spectacular aura about franberries has a spectacular aura about
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    sorry to hear about your story.. i think it is better for you in the future to backup all your files manually or by using backup plugin,
    Addicted to IM

  3. #3
    seobunny's Avatar
    seobunny is offline IM & SEO Chatty seobunny is a splendid one to behold seobunny is a splendid one to behold seobunny is a splendid one to behold seobunny is a splendid one to behold seobunny is a splendid one to behold seobunny is a splendid one to behold seobunny is a splendid one to behold seobunny is a splendid one to behold
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    Its also your job to make backups.
    Its recommend to save your files at every new update of your website.

    Im very sorry for that... all your content were gone
    Create Bookmarks here: here or here: iBada, and here: Weblogpoint, alternative here: Bai Bun Bookmarks, enjoy!

  4. #4
    emmons is offline IM & SEO Whisperer emmons is on a distinguished road
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    Quote Originally Posted by seobunny View Post
    Its also your job to make backups.
    Its recommend to save your files at every new update of your website.

    Im very sorry for that... all your content were gone
    I had to learn my lesson the hard way in a similiar situation, never too much fun losing everything. I back-up all my files now, that is for sure.

  5. #5
    bluearrow's Avatar
    bluearrow is offline IM & SEO Chatty bluearrow is just really nice bluearrow is just really nice bluearrow is just really nice bluearrow is just really nice
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    I agree with what seoBunny said.

    We have to keep our backup, doesn't matter whatever your hosting company promises. None of big hosting companies grantee about backups thought they promote they will backup regularly. You will find it in their TOS.

    Usually people learn this hard way. I did too.

  6. #6
    tonyliu is offline IM & SEO Quiet One tonyliu is on a distinguished road
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    Justhost has restored my website files & the website is accessible now !!!
    Is it a bit late after I had posted this event in several forums & my facebook wall ?

  7. #7
    bluearrow's Avatar
    bluearrow is offline IM & SEO Chatty bluearrow is just really nice bluearrow is just really nice bluearrow is just really nice bluearrow is just really nice
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    Good to hear that.


    It's luck I think. Don't count on this coz it won't happen everytime. Do your own backups from now on.

  8. #8
    idreesfarooq's Avatar
    idreesfarooq is offline IM & SEO Chatty idreesfarooq is a jewel in the rough idreesfarooq is a jewel in the rough idreesfarooq is a jewel in the rough idreesfarooq is a jewel in the rough
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    What backup method or plugin is good? Especially for wordpress.

  9. #9
    franberries's Avatar
    franberries is offline IM & SEO Chatty franberries has a spectacular aura about franberries has a spectacular aura about franberries has a spectacular aura about
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    Quote Originally Posted by idreesfarooq View Post
    What backup method or plugin is good? Especially for wordpress.
    first method, you just need to subscribe yourself in feedburner, but that's no good way, maybe just good for content
    but for full backup you just can use wp-db-backup (just search at wordpress.org)
    maybe there are another method or the best plugin you can use, if someone know please tell here
    Addicted to IM

  10. #10
    wink0r's Avatar
    wink0r is offline Moderator wink0r is a splendid one to behold wink0r is a splendid one to behold wink0r is a splendid one to behold wink0r is a splendid one to behold wink0r is a splendid one to behold wink0r is a splendid one to behold wink0r is a splendid one to behold
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    If you use cpanel hosting there is a backup utility available. You can backup your root directory and your databases with the utility. It will download the backup to your computer.

  11. #11
    ngr's Avatar
    ngr
    ngr is offline IM & SEO Whisperer ngr is on a distinguished road
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    I always use Control Panel to make my backups, and my host utlizes R1Soft backup system which is excellent!

  12. #12
    imotim is offline IM & SEO Whisperer imotim is on a distinguished road
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    Verry sorry for your loss tonyliu.
    I allways keep a backup of every file/article/picture on my computer, and never on my C drive
    I try not to use unknown hosting services. And I can't find any reason for doing that since a bigger and well established host has the best price for the best quality services. Oh... there is only one reason for using an unknown host, when I desperately need my site to be hosted in a specific area on the globe
    The One And Only All Social Networks Robot

  13. #13
    wink0r's Avatar
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    and never on my C drive
    If you don't have a second physical drive you can create a partition on your drive. The partition becomes a virtual drive and is treated the same as a second physical drive by the OS. Then if you need to reinstall/upgrade the OS your data drive or partition is not touched in the process.

  14. #14
    bluearrow's Avatar
    bluearrow is offline IM & SEO Chatty bluearrow is just really nice bluearrow is just really nice bluearrow is just really nice bluearrow is just really nice
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    Quote Originally Posted by idreesfarooq View Post
    What backup method or plugin is good? Especially for wordpress.
    There are several ways. You can set a Cron job so backup will happen automatically everyday. There is a Wordpress plugin which backup your Database daily (trying to remember the name).

    Usually everytime I update theme or upgrade WP script I take a FTP backup.

  15. #15
    franberries's Avatar
    franberries is offline IM & SEO Chatty franberries has a spectacular aura about franberries has a spectacular aura about franberries has a spectacular aura about
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    Quote Originally Posted by bluearrow View Post
    You can set a Cron job so backup will happen automatically everyday.
    How to set the cron job? i never try it before... due to i solely depend on wp plugin backup.Which one the best or i just stick to the plugin
    Addicted to IM

  16. #16
    aladiw's Avatar
    aladiw is offline IM & SEO Whisperer aladiw is on a distinguished road
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    sorry to hear about your story..
    i'am use wp-backup every week and month, just in case, if something like that happens ..

  17. #17
    James Greg's Avatar
    James Greg is offline IM & SEO Mumbler James Greg is on a distinguished road
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    I too learned it the hard way and I keep backups of all my valuable data. I never used the company you describe here but its always better to have a backup.

  18. #18
    pagerank7 is offline IM & SEO Weak Jaw pagerank7 is on a distinguished road
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    Well, you could have still retrieved the content on your site by going to google and typing

    cache:http://www.yoursite.com

    This will show what Google has in its cache memory, but you need to be fast, usually it's gone after 2-3 weeks after your site went down.

  19. #19
    isoft105 is offline IM & SEO Whisperer isoft105 is on a distinguished road
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    Yes this hosting server is very bad CPU speed is very slow specially for wordpress sites and account suspended every day
    Last edited by Phoenyx; 12-10-2011 at 07:40 AM.


 

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