I have been often developing customized websites to the clients:well its a known fact that the customised ones are generally unstructured and often end up with a scope creep:
While i understand that small changes are inevitable to the defined scope by the client,my query is.. what is the best possible action when the entire scope of the design has been changed after the completion of the project( taking every thing step by step , getting approvals timely) and finally they say its not the one that we have in mind:Also I would not like to be seen as the money grabbing company as you know most of the clients are unaware of how design and development effort costs us: They just know that their pocket has been emptied more: Whats the right action under such circumstances